close
close

Amid some public confusion, LTA reiterates that car owners can install the ERP 2.0 processing unit on the driver’s side if possible

SINGAPORE – Car owners can choose where to install the Electronic Road Pricing (ERP) 2.0 processing unit inside their vehicles, the Land Transport Authority (LTA) clarified in a media release on Thursday (May 2).

This came after several drivers expressed frustration online over the new in-vehicle processing unit where a payment card is inserted to pay parking fees and road tolls. Many of them said that the placement of the processing unit under the glove box was uncomfortable and difficult to access.

“LTA’s recommendation is that the processing unit be installed in the footwell of the driver or front passenger. However, in some car models, these locations may not be feasible,” the authority said, adding that this option is subject to safety and technical considerations. feasibility.

Earlier on March 28, LTA said that installation of the unit for existing vehicles will begin in the second half of this year and that engine dealers will help buyers choose their installation options. This includes the ability for car owners to choose where to install the unit.

At that time, the authority did not specify alternative locations to be installed in cars.

A two- or three-piece unit includes the processing unit, an antenna, and an optional display screen.

When the installation exercise began last year, the front passenger footwell was recommended as the default position for the processing unit.

The unit has the Cepas card, which includes a Nets FlashPay card, a Nets Motoring card or an EZ-Link Motoring card that will be used to pay ERP gantries charges and other fees.

Several vehicle owners said the default location of the processing unit in the front passenger footwell made it difficult to access. This is what drivers often have to do before reaching an automated parking barrier, when they have to remove their card to pay with a courtesy coupon, for example.

Some motorcyclists also complained that the new display unit blocked certain information on their motorcycle’s screen, as it was twice the size of the previous unit in the vehicle.

Following online feedback, LTA posted a video on its TikTok channel in October and November last year to explain why it recommended placing the processing unit in the front passenger footwell and what the installation process was like.

The authority reiterated this Thursday that it has also launched a button on the touch screen on April 19 for motorists to deactivate their Cepas card for payment of parking in an electronic parking system without having to remove it from the processing unit.

This is so that drivers who have courtesy parking tickets do not need to pick up their cards from the new processing units before arriving at the gantry, thus eliminating the need to contact the processing unit in the first place.

“If the driver forgets to reactivate the card after leaving the car park, it will not affect their ERP payments as the correct amount will still be deducted from the card balance when the vehicle reaches an active ERP gantry,” LTA added.

He acknowledged that drivers may have to remove their card to enter or exit some private parking lots that do not have an electronic parking system.

To address this issue, LTA said e-payment operator Nets will provide a complimentary Nets Motoring Card to all drivers who install the ERP unit in the vehicle.

“Motorists will be able to use this card in private car parks that require tapping their card to enter or exit, without having to remove their Cepas card from the processing unit,” adds LTA.

Will announce more details on this move in due course.

OPTION FOR TOUCH SCREENS

In addition to the location of the processing unit, the authority has urged vehicle dealers and importers to ask buyers of new vehicles whether they would like to install the touch screen.

“The touch screen can also be folded if drivers prefer,” advises LTA.

Vehicle owners who choose not to install the touchscreen will still receive a unit so they have the option to install the screen if they change their mind later.

LTA said service ambassadors will be deployed at showrooms and vehicle workshops to guide drivers on their options, including how to register for automatic top-up of their Cepas cards if they wish.

Installation of the units began in August last year with a group of first users. Since then, more than 18,000 vehicles have installed the new processing unit, LTA said.

The authority noted that early adopters said they appreciated the units’ safety notifications about school zones, silver zones and bus lane schedules, and that they helped raise awareness of their surroundings and improve traffic safety.

The authority is working with traffic police to expand safety notifications to include more speed camera zones, including red light cameras and mobile cameras.

These additional features will be offered to motorists “over the air” after the new units are installed without the need for motorists to take their vehicles to workshops for upgrades, LTA added.

Eligible vehicle owners will be informed via SMS by phone, letter or email when it is their turn to install the new unit, with instructions on how they can schedule an installation appointment. The notification will be sent based on the age of the vehicle.

LTA expects installation of the new units to be complete by the end of 2025.